Please note that password reset emails are very likely to be intercepted by spam filters and sent to spam or junk folders.
Be aware that you may have several spam or junk folders, and that you may need to log in to your email account’s webmail interface (rather than using the email programme or app on your computer, phone or tablet) to see some of them: for example Yahoo Mail (https://mail.yahoo.com), Gmail (https://mail.google.com), Microsoft Mail (https://outlook.live.com).